Shipping Policy

What are your shipping times?

Our dispatch time is usually 1 to 4 business days after the order is placed. Products  are shipped directly from our manufacturers, shipping to USA may take approximately 2-4 weeks to arrive. This ensures optimal product quality control and competitive pricing. 

How do I know if my order has been shipped?

As soon as your order has been shipped, you will automatically receive an e-mail confirmation, including your tracking code and details on where and how to track your parcel.

I have not received my order, where is it?

If you have not received your parcel within 30 days after payment, please let us know and contact our customer support team at  woof@woofjungle.com. We will check your parcel and have it delivered to you asap! In addition, you may also contact your local post office with your tracking code and ask for further information.